Support Centre

FAQs

We apologize if you are experiencing longer than usual call wait times or delayed responses to your questions through chat, email and social media. Some of our DYMO consumer, contact team members are working reduced office hours as a safety precaution due to the coronavirus affecting the regions where we operate. Ensuring the health of our employees is our first priority and we appreciate your patience and understanding as we make every effort to minimize any disruption in supporting you, our valued consumers.

Sincerely,
Your DYMO team

CardScan

CardScan FAQs

On 1 January 2020, the extended period of technical support for CardScan products ended. Since all CardScan products have been discontinued, it is no longer possible to use CardScan software version 9 or later beyond the trial period. We sincerely apologise for the inconvenience. The version 8.0.5 and a licence key, will allow you to continue using your CardScan® hardware. This version will allow you to manually export contacts from Outlook and import them to CardScan software. Click here to download CardScan Executive version 8.0.5. Please use this activation code: 41-0000-00225432. Please contact DYMO Technical Support for more information.

Before installing the software, please check if your CardScan device and operating system are on the compatibility list below:


• CardScan® 500 - Windows® XP and later, 32-bit systems only
• CardScan® 600c - Windows® XP and later, 32-bit/64-bit systems
• CardScan® 600cx - Windows® XP and later, 32-bit/64-bit systems
• CardScan® 700c - Windows® XP and later, 32-bit/64-bit systems
• CardScan® 60 - Windows® XP and later, 32-bit systems only
• CardScan® 60 II - Windows® XP and later, 32-bit systems only
• CardScan® 800c - Windows® XP and later, 32-bit/64-bit systems